Organizational Communication in the News

Case Studies of Organizations and Organizational Communication in the Media

The Upwardly Mobile Barista at Starbucks


Starbucks

Starbucks and Arizona State University are collaborating to help cafe workers get college degrees. Is this a model for helping more Americans reach the middle class?

In their announcement, Starbucks and Arizona State also committed themselves to providing all enrolled employees with individualized guidance—the kind of thing affluent American parents and elite universities provide for their students as a matter of course. Starbucks students would each be assigned an enrollment counselor, a financial-aid adviser, an academic adviser, and a “success coach”—a veritable pit crew of helpers. Like a growing number of innovative colleges around the country, Starbucks and Arizona State were promising to prioritize the needs of real-life students over the traditions of academia.

Story length: 8,648 words

Access the full story here (ALSO, contains 4.40 min VIDEO clip)

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