Case Studies of Organizations and Organizational Communication in the Media
Family-run Publix is both the largest employee-owned company and the most profitable grocer in America. Those two facts are linked, and they might be the formula for fending off Bentonville’s retail behemoth…
In an age when Amazon’s fast shipping counts as great customer service, Publix wants you to pay for a personal touch in your supermarket. In return it’ll do its best to keep prices competitive and funnel your spending back to the employees who do all the work.
Story length: 2,179 words
Access the full story here.