Many managers are uncomfortable with emotional behavior — whether it’s positive or negative. “People think to be professional, you need to ignore your emotions and those of the people around you,” says Jeffrey Sanchez-Burks, an associate professor of management and organization at the Ross School of Business at the University of Michigan, whose research shows this to be the norm in most American workplaces. But few people can live up to this standard…

Crying is a biological reaction to stress, “an emotional reset valve” (and one that is more easily triggered in women for physiological reasons). So instead of ignoring your employees’ tears, respond to them. Here are some practical steps.

Story length: 1,656 words

Access the full story here.