Organizational Communication in the News

Case Studies of Organizations and Organizational Communication in the Media

How Offices Become Complaint Departments


Source: The New York Times

Imagine a workplace with no complaining at all, and a totalitarian government comes to mind. “If we suppress our dissatisfaction, it will come out in other ways, and it will reduce our cognitive function,” says Sigal Barsade, a management professor at the Wharton School of the University of Pennsylvania who studies emotions in the workplace.

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