Case Studies of Organizations and Organizational Communication in the Media
Of all the details revealed by the Financial Times, the one that sank my spirits was the electronic tagging – workers have a handheld device directing them to goods. But these devices also measure their productivity in real time. If they lag behind, the machine bugs them. They are issued with constant warnings not to talk to one another or tarry for any reason. A lot of people find it quite stressful. Call them crazy. (Amazon counters: “Like most companies, we have performance expectations for every Amazon employee, and we measure actual performance against those expectations.”)
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