Organizational Communication in the News

Case Studies of Organizations and Organizational Communication in the Media

CTA rolling out LGBT sensitivity training

Source: Chicago Phoenix

The CTA, which serves over 1.6 million commuters every day, is rolling out training to all of its nearly 10,000 employees to be more sensitive of lesbian, gay, bisexual, transgender and queer customers and employees for the first time as part of overdue compliance with a settlement the agency reached with the Chicago Commission on Human Relations after it lost a lawsuit alleging discrimination based on sexual orientation…

The presentation consists of 10 sections, and offers the employees detailed explanations of terminology, harassment and discrimination, and ends with a section for questions and answers.

Story length: 1,292 words

Access the full story here.


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