Case Studies of Organizations and Organizational Communication in the Media
Pharmaceutical giant GlaxoSmithKline recently agreed to pay the government $3 billion in a record health care fraud settlement. Its public response followed the usual pattern for official contrition. Chief executive Andrew Witty expressed the company’s “regret” and gave assurances that “we have learned from the mistakes.” Investors have to hope he is right, despite cause for doubt: this is the fourth such settlement in the past few years. Since shareholders — and other constituencies — often suffer when firms draw the wrong conclusions from their failures, it is worth asking just what “mistakes” Glaxo made.
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