Organizational Communication in the News

Case Studies of Organizations and Organizational Communication in the Media

Five Guys Burgers: America’s Fastest Growing Restaurant Chain


Jerry Murrell says it’s time for lunch, and he knows exactly the place to go. The 68-year-old founder and chief executive of the brightest star in the restaurant industry jumps into his blue Ford pickup parked at the company’s headquarters, a redbrick building in an unremarkable office park hard by Interstate 95 in Lorton, Va. He negotiates the back roads of the town—once home to a 10,000-inmate correctional facility—to a strip mall, which, of course, has one of his restaurants, Five Guys Burgers and Fries. He ambles in and, without glancing at the sparse menu he personally designed, orders a burger and some fries.

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