What Two Starbucks Employees Made of the Company’s Anti-Bias Training
In April [2018], two men visited a Starbucks in downtown Philadelphia, for a business meeting. First, they were refused a request to use the bathroom before they’d ordered, and then an … Continue reading
The Stubborn Stigma of the Male Nurse
Across the country, when the mills close and the factories shutter, often the largest employers that remain in economically depressed communities are hospitals, nursing homes, and other health-care providers… Although these … Continue reading
Starbucks to encourage baristas to discuss race relations with customers
Starbucks published a full page ad in the New York Timeson Sunday — a stark, black, page with a tiny caption “Shall We Overcome?” in the middle, and the words … Continue reading
Korean culture may offer clues in Asiana crash
South Korea’s aviation industry has faced skepticism about its safety and pilot habits since a few deadly crashes beginning in the 1980s. But despite changes, including an improved safety record, … Continue reading
RBC replaces Canadian staff with foreign workers
Dozens of employees at Canada’s largest bank are losing their jobs to temporary foreign workers, who are in Canada to take over the work of their department. Story length: 1,606 … Continue reading
CTA rolling out LGBT sensitivity training
The CTA, which serves over 1.6 million commuters every day, is rolling out training to all of its nearly 10,000 employees to be more sensitive of lesbian, gay, bisexual, transgender … Continue reading
Cruise safety one year after Concordia
One year ago, on January 13, 2012, the Costa Concordia struck rocks and turned on its side off the Italian island of Giglio, killing 32 people and shaking an industry … Continue reading
How To Horse-Train Leaders
On a remote Colorado “innovation” ranch, Lisa Arie is a kind of CEO whisperer, guiding the business elite through aha moments that often help turn them into better leaders. Her … Continue reading
Making Large-Scale Changes Stick: Root Them In a Corporation’s Culture
They were right, and let me explain why. A large-scale change is fragile. And a company’s culture has the organizational gravity of a black hole. It will pull your change … Continue reading
