The Dropout Club Thousands of Doctors Want to Join
The name is telling, but its members will surprise you. The Drop Out Club is an online networking platform that’s helping doctors find careers outside of medicine. The members span … Continue reading
Managers Turn to Computer Games, Aiming for More Efficient Employees
BetterWorks makes office software that blends aspects of social media, fitness tracking and video games into a system meant to keep employees more engaged with their work and one another. … Continue reading
A New Business Strategy: Treating Employees Well
Call centers are not, typically, very happy places… But the employees in this call center in Vermont are rosy-cheeked and—can it be?—smiling. Welcome to King Arthur Flour, a 225-year-old company … Continue reading
The Secret to Delighting Customers
What motivates employees to go above and beyond the call of duty to provide a great customer experience? Disney tells a story about a little girl visiting a theme park … Continue reading
Looking for a Lesson in Google’s Perks
Google’s various offices and campuses around the globe reflect the company’s overarching philosophy, which is nothing less than “to create the happiest, most productive workplace in the world,” according to … Continue reading
How Offices Become Complaint Departments
Imagine a workplace with no complaining at all, and a totalitarian government comes to mind. “If we suppress our dissatisfaction, it will come out in other ways, and it will … Continue reading
What Prostitutes, Nurses and Nannies Have in Common
My longest stint as a care worker has been as a prostitute, but nearly every job I’ve ever held has involved what Arlie Russell Hochschild termed “emotional labor.” No one … Continue reading
Panera Bakers Battle For A Union In A Union-Free World
Given their designation as craftsmen, a number of Panera Bread bakers in Michigan decided a year and a half ago that they wanted to join a union to improve working … Continue reading
When did being lowly paid become a criminal offence?
Of all the details revealed by the Financial Times, the one that sank my spirits was the electronic tagging – workers have a handheld device directing them to goods. But these … Continue reading
