Organizational Communication in the News

Case Studies of Organizations and Organizational Communication in the Media

Sears Was the Amazon of Its Time—Until It Made Preventable Mistakes

Sears’s playbook both explains and predicts the awe-inspiring (and, occasionally, confusion-inspiring) strategy of Jeff Bezos and his Seattle juggernaut. But as much as Amazon’s leaders can learn about their own company … Continue reading

October 4, 2018 · Leave a comment

One Reason Mergers Fail: The Two Cultures Aren’t Compatible

Amazon’s 2017 acquisition of Whole Foods was met with a lot of fanfare. The deal would allow Amazon to grow beyond e-commerce and sell groceries in hundreds of stores while … Continue reading

October 2, 2018 · Leave a comment

What Two Starbucks Employees Made of the Company’s Anti-Bias Training

In April [2018], two men visited a Starbucks in downtown Philadelphia, for a business meeting. First, they were refused a request to use the bathroom before they’d ordered, and then an … Continue reading

May 30, 2018 · Leave a comment

Why CEOs Like Rex Tillerson Fail in Washington

The fact that Tillerson publicly clashed with Trump over everything from North Korea policy to relative IQ did nothing to make his job any easier, but his sorry legacy as secretary of state was … Continue reading

March 18, 2018 · Leave a comment

Say Goodbye to Spain’s Glorious Three-Hour Lunch Break

For decades, campaigners in the country have complained that the average Spaniard’s habit of keeping extremely late hours and taking delightfully long lunch breaks was making everyday life harder for … Continue reading

July 19, 2017 · Leave a comment

Case Study in Chaos: How Management Experts Grade a Trump White House

“No good business makes decisions that are based on falsehoods. My sense is that Trump takes no one’s counsel but his own. That’s bad management, period.” Story length: 1,348 words … Continue reading

February 3, 2017 · Leave a comment

Houston’s coach pecks away at football’s macho culture, one kiss at a time

When the University of Houston’s football players arrive for a game, they know what to expect as a prelude to the coming hours of brutality as they file into the stadium: … Continue reading

October 15, 2016 · Leave a comment

Now Even University Academic Buildings Are Trying to Look Like Tech Startups

The “student-driven” design “re-thinks campus hierarchy to foster modern ways of learning,” the architects say, to encourage spontaneous faculty and student interaction and create “a project-based learning environment.” To foster … Continue reading

April 19, 2016 · Leave a comment

Kraft Reveals Revamped Mac and Cheese, 50 Million Boxes Later

Usually when companies come out with a new and improved formula, they want the public to know. But when the item in question is an iconic food product, the calculus gets … Continue reading

March 20, 2016 · Leave a comment

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