Case Studies of Organizations and Organizational Communication in the Media
The scene that unfolded aboard the Triumph has been well-documented: Sewage spilled into rooms and halls, steak and lobster rotted when freezers went out, and swimming pool decks turned into a tent city… But most passengers said the one thing that kept their sanity was the professionalism of the crew…
Crew member Sachin Sharma of India said workers had no problems with being thrust into the icky job of handling the red bags filled with human waste. “It’s very simple,” he said, “because we are used to it. That’s why we make the best effort for them. … It’s a part of the job.”
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